The Cliffs Resort
  • Pismo Beach, CA, USA
  • Based on Experience
  • Hourly
  • Part Time

POSITION SUMMARY:  Performs routine inspections of guestrooms and public areas under the supervision of the Executive Housekeeping Manager.  May clean rooms and public spaces as necessary.

 

DUTIES AND RESPONSIBILITIES:

  • Enters and prepares the room for release.
  • Opens the Housekeeping department in the morning and assigns keys and lists to housekeepers
  • Ensures housekeepers turn in lost and found items
  • Ensure that the housekeepers are cleaning rooms in accordance to specific company minutes per room standard
  • Inspects rooms, including guest bedrooms, bathrooms and kitchen area if applicable, according to company standards
  • Replenishes supplies such as needed for housekeepers in order to release rooms
  • Uses all chemicals in an appropriate manner.
  • Checks to ensure cleanliness of public areas
  • Communicates continuously with front desk, housekeepers, runners and laundry of guest room needs.
  • Completes formal written inspections
  • During property walks ensures security on the grounds and ensures the housekeepers are cleaning in a safety conscious manner
  • Directs housekeepers to which rooms need to be serviced and in what time
  • Checks and secures the room releases it into inventory upon completion.
  • At the end of the day ensures all keys are being turned in and rooms are updated
  • Attends staff meetings.
  • Reports any maintenance problems as they occur to the maintenance department and the department head or manager on duty.
  • General cleaning of rooms as assigned.
  • Reports any unusual occurrences or requests to the department head or manager on duty.
  • Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  • Understands that business demands sometimes make it necessary to have employees take on additional duties and responsibilities set forth by management at any time.

 

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving - Identifies and resolves problems in a timely manner;
  • Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
  • Team Work - Contributes to building a positive team spirit.
  • Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
  • Organizational Support - Follows policies and procedures including but not limited to, dress code policies
  • Adaptability - Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time.
  • Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Asks for and offers help when needed.
  • Planning/Organizing Prioritizes and plans work activities; Uses time efficiently.
  • Professionalism - Treats others with respect and consideration regardless of their status or position.
  • Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity - Meets productivity standards; Completes work in timely manner.
  • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials prop

 

 

PREREQUISITES:

Education:      High school graduate or equivalent.  Must be able to speak, read, write, and understand the primary language(s) used in the workplace.  Must be able to speak and understand the primary language(s) used by guests who visit the workplace.

Experience:     Previous housekeeping-related experience desired. 

Physical:         Requires grasping, writing, standing, sitting, climbing stairs, walking, repetitive motions, hearing, visual acuity, and may occasionally have to lift up to 40 pounds.

The Cliffs Resort
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