The Cliffs Resort
  • Pismo Beach, CA, USA
  • Other

DUTIES AND RESPONSIBILITIES:

  • Enters and prepares the room for cleaning.
  • Cleans rooms in accordance to specific company minutes per room standard
  • Cleans guest rooms including guest bathrooms according to company and franchise standards including, but not limited to: making beds; emptying wastebaskets; hanging shower curtains; sweeping, scrubbing, and clean floors; and dusting furniture
  • Replenishes supplies such as drinking glasses, writing and guest directories, bathroom supplies, and linen.
  • Deep cleans areas as directed by supervisor including, but not limited to: washing walls, windows, door panels, and balconies
  • Uses all chemicals in an appropriate manner.
  • Turns in all lost and found items as needed
  • Cleans the closet.
  • Vacuums the carpet.
  • Checks and secures the room.
  • Attends staff meetings.
  • Reports any maintenance problems as they occur to the maintenance department and the department head or manager on duty.
  • Reports any unusual occurrences or requests to the department head or manager on duty.
  • Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  • Understands that business demands sometimes make it necessary to have employees take on additional duties and responsibilities set forth by management at any time.

 

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving - Identifies and resolves problems in a timely manner;
  • Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
  • Team Work - Contributes to building a positive team spirit.
  • Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
  • Organizational Support - Follows policies and procedures including but not limited to, dress code policies
  • Adaptability - Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time.
  • Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Asks for and offers help when needed.
  • Planning/Organizing Prioritizes and plans work activities; Uses time efficiently.
  • Professionalism - Treats others with respect and consideration regardless of their status or position.
  • Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity - Meets productivity standards; Completes work in timely manner.
  • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials prop
The Cliffs Resort
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