The Cliffs Hotel and Spa
  • Pismo Beach, CA, USA
  • Minimum plus tips
  • Hourly
  • Part Time

The Cliffs Hotel and Spa

Position Description

Position: Hostess

Department: Food & Beverage

Status: Part-time

Reports to: Restaurant Manager

Position Summary:

As a hostess they need to communicate with guests and co-workers. Know the reservation book on a daily basis. Know what section each server is working. The hostess is the guest's first impression of the restaurant.


Essential Functions of the job:

  • Know which section each server is working
  • Organize the Reservation book
  • Know the reservations and make sure there are tables to accommodate them
  • Understand Open Table
  • Answer the phones to take reservations as well as room service orders
  • Help the servers upon their request
  • Assist as needed to maintain standards of appearance, sanitation and service in all areas of the restaurant
  • Comply fully and consistently with all the hotel and restaurant conditions of employment and standards of uniform, grooming and personal hygiene
  • Complies promptly with the special requests of management
  • Knows the restaurant sections and table numbers
  • Politely and genuinely thanks the guests for choosing our restaurant to dine in upon their departure

Qualifications

  • Energetic/Reliable
  • Customer service experience

Physical Requirements:

  • Ability to stand continuously for the duration of the shift (eight hours).
  • Ability to lift small packages (under 40 pounds).
  • Ability to work in stressful situations.

Education, Experience, Skills:

  • High school diploma
  • Working knowledge of guest services in a luxury hotel setting.
  • Excellent command of English language.
  • Ability to work with people effectively.
  • Ability to multitask and work in mentally demanding situations.
The Cliffs Hotel and Spa
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