The Cliffs Resort
  • Pismo Beach, CA, USA
  • Part Time

  • Position Summary:

    Guest Services Agent are responsible for daily front desk operations including check-ins, check-outs and completion of daily checklists. Guests Service Agents work with all department to accommodate our guests. The position requires quick thinking, problem solving and a friendly demeanor to properly service our guests to achieve our mission of providing happy, lasting memories through genuine service and thoughtful amenities.

     

    Essential Functions of the job:

    • Greet all guests with a welcoming, friendly attitude
    • Operate property management system for guest check-in, check-outs and reservation creation
    • Complete daily checklist in a timely manner
    • Creatively resolve guest requests and issues as necessary
    • Maintain empathetic attitude to recover guests who have had a negative experience
    • Assist with projects assigned during your shift
    • Demonstrate an attitude of friendly hospitality in every aspect of service
    • Communicates pleasantly and courteously with guests, management and co-workers
    • Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming.
      Physical Requirements:
    • Ability to stand continuously for the duration of the shift (4-8 hours).
    • Ability to sit continuously for the duration of your shift(4-8 hours
    • Ability to lift small packages (under 40 pounds).
    • Ability to work in stressful situations.

     

    Education, Experience, Skills:
    • High school diploma; college degree preferred.
    • Working knowledge of guest services in a luxury hotel setting preferred.
    • Excellent command of English language.
    • Ability to work with people effectively.
    • Ability to multitask and work in mentally demanding situations.
    • Maintain a friendly, outgoing attitude throughout all shifts
The Cliffs Resort
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