The Cliffs Resort
  • Pismo Beach, CA, USA
  • Hourly
  • Part Time

Sick Leave, Aflac, Employee Discounts


POSITION TITLE:        Houseperson/Runner

 

REPORTS TO:                Executive Housekeeper

 

POSITION SUMMARY:  Performs any combination of the following tasks to maintain guestrooms, lobbies, working areas, treatment center, and the hotel premises in general, in a clean and orderly manner.

 

DUTIES AND RESPONSIBILITIES:

  • Stock storage rooms with linen and paper supplies
  • Allocate amenities to Housekeepers
  • Removes soiled laundry from carts and brings to laundry dept.
  • Remove dirty dishes from rooms to elevator landing
  • Removes trash from rooms and places in appropriate area
  • Delivers all special guest requests as needed (cribs, rollaways, extra linens etc.)
  • Delivers supplies as needed to Housekeepers
  • As necessary assists Housekeepers with cleaning
  • At the end of the day responsible for picking up hallways (without laundry, trash, buckets or vacuums left behind)
  • Attends staff meetings.
  • Reports any maintenance problems as they occur to the maintenance department, direct supervisor or manager on duty.
  • Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  • Assists in other areas of the department as needed.
  • Understands that business demands sometimes make it necessary to have employees take on additional duties and responsibilities set forth by management at any time.

 

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving - Identifies and resolves problems in a timely manner;
  • Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
  • Team Work - Contributes to building a positive team spirit.
  • Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
  • Organizational Support - Follows policies and procedures including but not limited to, dress code policies
  • Adaptability - Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time.
  • Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Asks for and offers help when needed.
  • Planning/Organizing Prioritizes and plans work activities; Uses time efficiently.
  • Professionalism - Treats others with respect and consideration regardless of their status or position.
  • Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Quantity - Meets productivity standards; Completes work in timely manner.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials prop

 

PREREQUISITES:

Education:      High school graduate or equivalent.  Must be able to speak, read, write, and understand the primary language(s) used in the workplace.  Must be able to speak and understand the primary language(s) used by guests who visit the workplace.

Experience:     Previous housekeeping-related experience desired. 

Physical:         Requires grasping, writing, standing, sitting, climbing stairs, walking, repetitive motions, hearing, visual acuity, and may occasionally have to lift up to 40 pounds.

The Cliffs Resort
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