The Cliffs Resort
  • Pismo Beach, CA, USA
  • Part Time

Position Summary:

The Front Office Supervisor oversees the front desk and valet services.  The Front Office Supervisor also works with the Rooms, Sales, and Food and Beverage management in coordinating daily activities, meetings, and group activities, ensuring the highest levels of guest satisfaction through effective management and proper staffing levels.


Essential Functions of the job:

  • Maintains high standards through daily assignments and assists desk agents and in doing the same.
  • Represents the hotel and executive management to employees, guests, visitors, and vendors.
  • Monitors proper scheduling of the reception desk and bell services and covers shifts as necessary.
  • Contributes input to required meetings, including monthly departmental meeting.
  • Sets standard for the staff'upholding the standards communicated by executive management.
  • Supervises the care of equipment, minimizing waste, breakage and misuse.
  • Communicates effectively and immediately any situations which may require management assistance. This may include employee-related issues as well as guest issues.
  • Coordinates VIP recognition and room assignments.
  • Takes immediate corrective action when guests' needs are not met.
  • Demonstrates working knowledge of safety and fire procedures.
  • Assists in emergency and security procedures as directed by the employee manual and the established emergency plan.
  • Coordinates the training of new front office personnel and assists with training of newly implemented procedures.
  • Acts as Hotel Manager when necessary.
  • Perform tasks as assigned.


Additional Job Duties:

  • Completes delegated tasks and projects; assists other departments as business volumes and staff levels demand.
  • Completes supervisor checklist and ensures agents complete their checklists; informs management if there is anything that time does not permit.


Physical Requirements:

  • Ability to stand continuously for the duration of the shift (eight hours).
  • Ability to lift small packages (under 40 pounds).
  • Ability to work in stressful situations.


Education, Experience, Skills:

  • High school diploma; college degree preferred.
  • Working knowledge of guest services in a luxury hotel setting.
  • Excellent command of English language.
  • Ability to work with and manage people effectively.
  • Ability to multitask and work in mentally demanding situations.
  • 1 year supervisory experience or 2 years front desk experience preferred
The Cliffs Resort
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