The Cliffs Hotel and Spa
  • Pismo Beach, CA, USA
  • 17
  • Hourly
  • Part Time

Position Summary:

Guest Services Agent are responsible for daily front desk operations including check-ins, check-outs and completion of daily checklists. Guests Service Agents work with all department to accommodate our guests. The position requires quick thinking, problem solving and a friendly demeanor to properly service our guests to achieve our mission of providing happy, lasting memories through genuine service and thoughtful amenities.

How it is important to our mission:

Through attention to detail, ensuring guests feel special & appreciated, and always doing everything you can to accommodate a guest's request all Guest Service Agents play an integral role in providing lasting, happy memories through genuine service and thoughtful amenities.

Essential Functions of the job:

  • Greet all guests with a welcoming, friendly attitude
  • Operate property management system for guest check-in, check-outs and reservation creation
  • Complete daily checklist in a timely manner
  • Creatively resolve guest requests and issues as necessary
  • Maintain empathetic attitude to recover guests who have had a negative experience
  • Assist with projects assigned during your shift
  • Demonstrate an attitude of friendly hospitality in every aspect of service
  • Communicates pleasantly and courteously with guests, management and co-workers
  • Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming, and COVID-19 safety measures.

Physical Requirements:

  • Ability to stand continuously for the duration of the shift (4-8 hours)
  • Ability to sit continuously for the duration of your shift (4-8 hours)
  • Ability to lift small packages (under 40 pounds)
  • Ability to work in stressful situations

Education, Experience, Skills:

  • High school diploma
  • Working knowledge of guest services in a luxury hotel setting preferred.
  • Excellent command of English language.
  • Ability to work with people effectively.
  • Ability to multitask and work in mentally demanding situations.
  • Maintain a friendly, outgoing attitude throughout all shifts
  • Must be able to communicate and work effectively with co-workers in all departments

The Cliffs Hotel and Spa
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